Thank you for choosing White Squirrel Counselling.

I understand that life can be unpredictable, circumstances can change, and it is sometimes necessary to cancel or re-schedule appointments, so I have designed this refund policy to be fair while maintaining the sustainability of my practice.

Payment Requirements.

All appointments must be paid for at least 24 hours before the scheduled session time.

It is preferred that payments are made via bank transfer, however if this in not suitable other arrangements such as cash or card payments at the time of the counselling session can be arranged upon request. Please do not hesitate to discuss this.

Cancellation & Refund Policy

Full Refund: Cancellations made more than 24 hours before your scheduled appointment will receive a 100% refund, or you can request this ‘roll over’ to pay for the next scheduled session (if applicable).

No Refund: Cancellations made less than 24 hours before your scheduled appointment are not eligible for a refund.

Exceptional Circumstances

White Squirrel Counselling understand that emergencies and other unexpected situations can arise. In cases of:

Medical emergencies

Bereavement

Severe weather conditions preventing travel

Other reasonable unforeseen circumstances

please contact me by email or telephone as soon as possible, and I will work with you to reschedule your appointment at no additional cost or provide a refund on a case-by-case basis.

Where repeated sessions are cancelled for ‘Exceptional Circumstances,’ documentary proof may be requested before being accepted on further occasions.

Changes to Appointments

If you need to reschedule an appointment, please contact us at least 24 hours in advance. We will do our best to accommodate your request without additional charges.

Missed Appointments

If you fail to attend a scheduled appointment without prior notice, no refund will be issued.

In the event of a missed appointment where payment has not been made, I require full payment for this prior to further appointments being accepted.

In the event where two consecutive sessions are missed without notification, I will assume you have decided to end counselling and the session will be offered to other clients – it may not be right for you at this time, and it is ok if you decide resume counselling at a later date.

If I am unable to attend our appointments, I will endeavour to provide as much notice as possible, so that we can re-schedule that session. This may entail me contacting you by telephone to ensure you have been notified of the need to cancel our appointment. If you have already paid for a session, you can request a refund, or alternatively this can ‘roll over’ to the next session.

If payment has been received but you later decide you no longer wish to continue counselling prior to the paid for session, this will be refunded in line with the aforementioned conditions in terms of notice provided.

Any unforeseen situations or circumstances will be considered on a case-by-case basis.

How to Request a Refund

Refund requests should be submitted by:

Email: admin@whitesquirrelcounselling.co.uk

Phone: 07961 244098

All refunds will be processed as soon as reasonably practical and, in case, within 5-7 business days using the original payment method.

For any questions regarding our refund policy, please contact admin@whitesquirrelcounselling.co.uk

White Squirrel Counselling reserve the right to update this policy as needed, with notice provided to clients.